Delivery information

Taxes and Duties

For all destinations outside of the EU, Switzerland included, customers may face import and duty taxes. These vary from country to country and Unconventional has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

As most of the products sold on unconventional are hand made to order, please check the product page for the item origin to determine whether any charges may incur. If you are still unsure please contact our customer support team.


Delivery Methods

For all Domestic, EU and Rest Of The World destinations, we use a variety of courier services inluding DHL, FEDEX and UPS as our carrier, which is a trackable service to your door.

Delivery Times

Of course we try our best to fulfill your order as quick as possible.
As all products available are crafted upon order, delivery timescales will vary, depending on the level of orders received at the time of your order.
You will be informed about the production status and an approximate delivery time after you ordered.
As an average delivery time takes between 1 and 2 weeks.

If you have any other request, please mail@bkreb.com and we will do our best to assist you.

Returns Policy

We are happy to refund any purchases within 14 working days from receipt. To return an item please download a cancellation from from the link below which must be included with your return. All returns must be sent via registered mail in their original condition, to the address below.

To download a cancellation form please click HERE if you require any further assistance please mail@bkreb.com quoting your order number in the email subject.

 
Returns Address
B KREB
Werrastr. 42
D - 12059 Berlin

 

Your return will be processed within 14 working days of your B KREB jewelry being returned. Please see our Terms and Conditions for a more detailed view.